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1991\uff09\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u60c5\u5831\u30cb\u30fc\u30ba\u3092\u6b63\u78ba\u306b\u6349\u3048\u308b\u3053\u3068\u304c\u30b7\u30b9\u30c6\u30e0\u306e\u6709\u52b9\u6027\u3092\u9ad8\u3081\u308b\u91cd\u8981\u306a\u8981\u7d20\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001UX\u306e\u7814\u7a76\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u91cd\u8996\u3055\u308c\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u5fdc\u3058\u305f\u30c7\u30b6\u30a4\u30f3\u3084\u60c5\u5831\u63d0\u4f9b\u304c\u9ad8\u8a55\u4fa1\u3092\u5f97\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\uff08Norman, 2013\uff09\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6210\u529f\u4e8b\u4f8b\u306b\u304a\u3044\u3066\u3082\u3001\u691c\u7d22\u610f\u56f3\u306b\u57fa\u3065\u3044\u305f\u8cea\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u63d0\u4f9b\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u5411\u4e0a\u3084\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u60c5\u5831\u6e90\u3068\u3057\u3066\u306e\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u6027\u3092\u69cb\u7bc9\u3059\u308b\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u3068\u3081<\/p>\n<p>\u691c\u7d22\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u305f\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3057\u305f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u3001\u60c5\u5831\u691c\u7d22\u7406\u8ad6\u3084\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7814\u7a76\u3001\u5b9f\u969b\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u4e8b\u4f8b\u306a\u3069\u3001\u8907\u6570\u306e\u7406\u8ad6\u3084\u7814\u7a76\u306b\u88cf\u4ed8\u3051\u3089\u308c\u305f\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>\u3057\u305f\u304c\u3063\u3066\u3001\u691c\u7d22\u610f\u56f3\u306e\u6df1\u3044\u7406\u89e3\u3068\u305d\u308c\u306b\u57fa\u3065\u304f\u6226\u7565\u7684\u306a\u60c5\u5831\u63d0\u4f9b\u306f\u3001\u73fe\u4ee3\u306e\u30c7\u30b8\u30bf\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u3068\u306f\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\uff1f<br \/>\n\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u691c\u7d22\u610f\u56f3\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u305f\u5185\u5bb9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u8981\u7d20\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>1. \u691c\u7d22\u610f\u56f3\u306e\u6b63\u78ba\u306a\u628a\u63e1<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u304c\u691c\u7d22\u3092\u884c\u3046\u80cc\u666f\u306b\u306f\u3001\u60c5\u5831\u3092\u5f97\u305f\u3044\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u3001\u88fd\u54c1\u3092\u6bd4\u8f03\u3057\u305f\u3044\u306a\u3069\u69d8\u3005\u306a\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u691c\u7d22\u30ad\u30fc\u30ef\u30fc\u30c9\u306e\u5206\u6790\u3084\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u300c\u30c0\u30a4\u30a8\u30c3\u30c8\u65b9\u6cd5\u300d\u3068\u3044\u3046\u30ad\u30fc\u30ef\u30fc\u30c9\u306b\u306f\u3001\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u3092\u63a2\u3057\u3066\u3044\u308b\u610f\u56f3\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5177\u4f53\u7684\u306a\u30c0\u30a4\u30a8\u30c3\u30c8\u30d7\u30e9\u30f3\u3084\u30a8\u30d3\u30c7\u30f3\u30b9\u306b\u57fa\u3065\u3044\u305f\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>2. \u60c5\u5831\u306e\u6b63\u78ba\u6027\u3068\u4fe1\u983c\u6027<\/p>\n<p>\u63d0\u4f9b\u3059\u308b\u60c5\u5831\u306f\u6b63\u78ba\u3067\u4fe1\u983c\u3067\u304d\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3084\u5c02\u9580\u5bb6\u306e\u610f\u898b\u3092\u5f15\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u60c5\u5831\u304c\u6700\u65b0\u3067\u3042\u308b\u3053\u3068\u3082\u4fe1\u983c\u6027\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u5b9a\u671f\u7684\u306a\u66f4\u65b0\u3092\u884c\u3044\u3001\u53e4\u304f\u306a\u3063\u305f\u60c5\u5831\u3092\u4fee\u6b63\u30fb\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>3. \u660e\u78ba\u3067\u5206\u304b\u308a\u3084\u3059\u3044\u8868\u73fe<\/p>\n<p>\u8907\u96d1\u306a\u5185\u5bb9\u3067\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u7406\u89e3\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u660e\u78ba\u3067\u7c21\u6f54\u306a\u8a00\u8449\u3092\u7528\u3044\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u6bb5\u843d\u3084\u898b\u51fa\u3057\u3092\u9069\u5207\u306b\u4f7f\u3044\u3001\u60c5\u5831\u3092\u6574\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5fc5\u8981\u306a\u60c5\u5831\u306b\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8996\u899a\u7684\u306a\u8981\u7d20\uff08\u56f3\u8868\u3001\u7b87\u6761\u66f8\u304d\u306a\u3069\uff09\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u60c5\u5831\u306e\u7406\u89e3\u3092\u52a9\u3051\u307e\u3059\u3002<\/p>\n<p>4. \u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/p>\n<p>\u60c5\u5831\u63d0\u4f9b\u3060\u3051\u3067\u306a\u304f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u4f7f\u3044\u3084\u3059\u3055\u3084\u8aad\u307f\u3084\u3059\u3055\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u30da\u30fc\u30b8\u306e\u8aad\u307f\u8fbc\u307f\u901f\u5ea6\u3092\u901f\u304f\u3057\u3001\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30c7\u30b6\u30a4\u30f3\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5feb\u9069\u306b\u60c5\u5831\u3092\u95b2\u89a7\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306e\u6574\u5099\u3084\u5185\u90e8\u30ea\u30f3\u30af\u306e\u9069\u5207\u306a\u914d\u7f6e\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5229\u4fbf\u6027\u3092\u9ad8\u3081\u308b\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>5. \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4fc3\u9032<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u304c\u60c5\u5831\u306b\u6e80\u8db3\u3057\u3001\u3055\u3089\u306b\u6df1\u304f\u95a2\u4e0e\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u6b04\u3084SNS\u5171\u6709\u30dc\u30bf\u30f3\u306e\u8a2d\u7f6e\u3001\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u7d39\u4ecb\u306a\u3069\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u3059\u5de5\u592b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>\u3053\u308c\u3089\u306e\u8981\u7d20\u306f\u3001\u60c5\u5831\u63d0\u4f9b\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u57fa\u672c\u539f\u5247\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u7814\u7a76\u3084\u5b9f\u8df5\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08UX\uff09\u306e\u5411\u4e0a\u306f\u3001Google\u306e\u691c\u7d22\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306b\u3082\u53cd\u6620\u3055\u308c\u3066\u304a\u308a\u3001\u8cea\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u691c\u7d22\u9806\u4f4d\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u60c5\u5831\u63d0\u4f9b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u3084\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u660e\u78ba\u3067\u5206\u304b\u308a\u3084\u3059\u3044\u8868\u73fe\u306f\u3001\u60c5\u5831\u306e\u7406\u89e3\u5ea6\u3092\u9ad8\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u591a\u304f\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7406\u8ad6\u3067\u652f\u6301\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0a\u306e\u8981\u7d20\u3092\u7dcf\u5408\u7684\u306b\u8003\u616e\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u691c\u7d22\u610f\u56f3\u306b\u6cbf\u3063\u305f\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>\u8cea\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u5bc4\u4e0e\u3059\u308b\u306e\u304b\uff1f<br \/>\n\u9ad8\u54c1\u8cea\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u5bc4\u4e0e\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u4e3b\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u305d\u306e\u6839\u62e0\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>1. \u6b63\u78ba\u6027\u3068\u4fe1\u983c\u6027\u306e\u63d0\u4f9b<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u9ad8\u54c1\u8cea\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u6b63\u78ba\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u8aa4\u60c5\u5831\u3084\u4e0d\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u304c\u542b\u307e\u308c\u3066\u3044\u306a\u3044\u3053\u3068\u306f\u3001\u60c5\u5831\u6e90\u3068\u3057\u3066\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>\u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u60c5\u5831\u306e\u6b63\u78ba\u6027\u3092\u8a55\u4fa1\u57fa\u6e96\u3068\u3057\u3066\u91cd\u8996\u3057\u3066\u304a\u308a\u3001\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u60c5\u5831\u767a\u4fe1\u8005\u3078\u306e\u4fe1\u983c\u611f\u304c\u5411\u4e0a\u3057\u307e\u3059\uff08McKnight et al., 2011\uff09\u3002<\/p>\n<p>2. \u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u691c\u7d22\u610f\u56f3\u306b\u57fa\u3065\u3044\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u308b\u60c5\u5831\u3092\u7684\u78ba\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u304c\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u4fe1\u983c\u611f\u304c\u91b8\u6210\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>Google\u306e\u691c\u7d22\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u691c\u7d22\u610f\u56f3\u306b\u5408\u81f4\u3059\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u8a55\u4fa1\u3059\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\uff08Google, 2023\uff09\u3002<\/p>\n<p>3. \u5c02\u9580\u6027\u3068\u6a29\u5a01\u6027\u306e\u78ba\u7acb<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u5c02\u9580\u7684\u306a\u77e5\u8b58\u3084\u6a29\u5a01\u3042\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u767a\u4fe1\u8005\u306f\u305d\u306e\u5206\u91ce\u3067\u306e\u5c02\u9580\u5bb6\u3068\u3057\u3066\u8a8d\u8b58\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u304c\u4fe1\u983c\u95a2\u4fc2\u306e\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>E-A-T\uff08\u5c02\u9580\u6027\u3001\u6a29\u5a01\u6027\u3001\u4fe1\u983c\u6027\uff09\u306f\u3001Google\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u8a55\u4fa1\u57fa\u6e96\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001\u9ad8\u54c1\u8cea\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\uff08Google Search Central, 2023\uff09\u3002<\/p>\n<p>4. \u4e00\u8cab\u6027\u3068\u900f\u660e\u6027<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u4e00\u8cab\u6027\u3068\u900f\u660e\u6027\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u8aa0\u5b9f\u3055\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3055\u308c\u3001\u4e00\u8cab\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u767a\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u4fe1\u983c\u611f\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>\u7814\u7a76\u3067\u306f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\uff08Keller, 1993\uff09\u3002<\/p>\n<p>5. \u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u8aad\u307f\u3084\u3059\u304f\u3001\u8996\u899a\u7684\u306b\u3082\u9b45\u529b\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>\u5feb\u9069\u306a\u95b2\u89a7\u4f53\u9a13\u306f\u3001\u4fe1\u983c\u611f\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>UI\/UX\u306e\u6700\u9069\u5316\u304c\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u3068\u4fe1\u983c\u611f\u306b\u76f4\u7d50\u3059\u308b\u3053\u3068\u306f\u591a\u304f\u306e\u8abf\u67fb\u3067\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\uff08Nielsen Norman Group, 2022\uff09\u3002<\/p>\n<p>6. \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4fc3\u9032<\/p>\n<p>\u8aac\u660e<\/p>\n<p>\u8cea\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30b3\u30e1\u30f3\u30c8\u3001\u30b7\u30a7\u30a2\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4fc3\u3057\u307e\u3059\u3002<\/p>\n<p>\u7a4d\u6975\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u5f62\u6210\u3068\u4fe1\u983c\u95a2\u4fc2\u306e\u6df1\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u6839\u62e0<\/p>\n<p>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u7814\u7a76\u3067\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\uff08Forrester Research, 2021\uff09\u3002<\/p>\n<p>\u307e\u3068\u3081<\/p>\n<p>\u9ad8\u54c1\u8cea\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u6b63\u78ba\u6027\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u3001\u5c02\u9580\u6027\u306e\u78ba\u7acb\u3001\u4e00\u8cab\u6027\u3001\u512a\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4fc3\u9032\u3068\u3044\u3063\u305f\u8981\u7d20\u3092\u901a\u3058\u3066\u3001\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u8981\u7d20\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u9577\u671f\u7684\u306a\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\u6587\u732e<\/p>\n<p>McKnight, D. H., Choudhury, V., &amp; Kacmar, C. (2011). Developing and validating trust measures for e-commerce An integrative typology. Information Systems Research, 22(3), 439-460.<br \/>\nGoogle Search Central. (2023). Quality Guidelines. https:\/\/developers.google.com\/search\/docs\/advanced\/guidelines\/quality-guidelines<br \/>\nKeller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.<br \/>\nNielsen Norman Group. (2022). UX and Trust What You Need to Know. https:\/\/www.nngroup.com\/articles\/ux-trust\/<br \/>\nForrester Research. (2021). The Impact of Social Media Engagement on Brand Trust.<\/p>\n<p>\u691c\u7d22\u610f\u56f3\u306b\u57fa\u3065\u3044\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u306e\u6210\u529f\u4e8b\u4f8b\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\u304b\uff1f<br \/>\n\u691c\u7d22\u610f\u56f3\u306b\u57fa\u3065\u3044\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u308b\u60c5\u5831\u3084\u89e3\u6c7a\u7b56\u3092\u7684\u78ba\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u4fe1\u983c\u6027\u5411\u4e0a\u3084SEO\u52b9\u679c\u306e\u6700\u5927\u5316\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3001\u5177\u4f53\u7684\u306a\u6210\u529f\u4e8b\u4f8b\u3068\u305d\u306e\u6839\u62e0\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>1. HubSpot\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565<\/p>\n<p>\u4e8b\u4f8b\u6982\u8981<br \/>\nHubSpot\u306f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5148\u99c6\u8005\u3068\u3057\u3066\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u540c\u793e\u306f\u30bf\u30fc\u30b2\u30c3\u30c8\u30e6\u30fc\u30b6\u30fc\u306e\u691c\u7d22\u610f\u56f3\u3092\u8a73\u7d30\u306b\u5206\u6790\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u305f\u30d6\u30ed\u30b0\u8a18\u4e8b\u3084E\u30d6\u30c3\u30af\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6210\u529f\u306e\u8981\u56e0<br \/>\n&#8211; \u30ad\u30fc\u30ef\u30fc\u30c9\u30ea\u30b5\u30fc\u30c1 \u9867\u5ba2\u304c\u62b1\u3048\u308b\u8ab2\u984c\u3084\u8cea\u554f\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3002<\/p>\n<p>&#8211; \u591a\u69d8\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u5f62\u5f0f \u30c6\u30ad\u30b9\u30c8\u3001\u52d5\u753b\u3001\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u306a\u3069\u591a\u69d8\u306a\u5f62\u5f0f\u3067\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u7570\u306a\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3002<\/p>\n<p>&#8211; SEO\u6700\u9069\u5316 \u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u610f\u8b58\u3057\u305f\u5185\u90e8\u30ea\u30f3\u30af\u69cb\u9020\u3084\u30e1\u30bf\u30c7\u30fc\u30bf\u306e\u6700\u9069\u5316\u3002<\/p>\n<p>\u6210\u679c<br \/>\nHubSpot\u306e\u30d6\u30ed\u30b0\u306f\u5b9a\u671f\u7684\u306b\u9ad8\u3044\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u7372\u5f97\u3057\u3001\u30ea\u30fc\u30c9\u30b8\u30a7\u30cd\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u8981\u306a\u6e90\u6cc9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30aa\u30fc\u30ac\u30cb\u30c3\u30af\u691c\u7d22\u304b\u3089\u306e\u8a2a\u554f\u8005\u6570\u304c\u5168\u4f53\u306e60%\u4ee5\u4e0a\u3092\u5360\u3081\u3066\u304a\u308a\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3082\u696d\u754c\u5e73\u5747\u3092\u4e0a\u56de\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2. 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